Frequently Asked Questions

Everything you need to know about your Vinyl shopping experience.

How do you ensure vinyl records are not damaged during shipping?

We use specialized, heavy-duty corrugated cardboard mailers designed specifically for vinyl. Each record is reinforced with stiffeners and bubble wrap to prevent corner dings and warping during transit.

What is your return policy for opened records?

Due to the nature of the medium, we only accept returns on opened records if they are found to have manufacturing defects or significant playback issues. Unopened items can be returned within 30 days of purchase.

Do you offer international shipping?

Yes, we ship our vinyl collection worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.

How can I track my order?

Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your shipment's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are the records listed on your site brand new or used?

We primarily sell brand new, factory-sealed pressings. However, we have a 'Vintage' section clearly labeled for pre-owned records, which include detailed grading notes on the condition of the sleeve and the media.